Effective communication matters in the NHS
Communication programmes available throughout Scotland
What they say…
A healthcare organisation requires staff to be qualified and trained to ensure that their communication skills are acquired, maintained, and updated to an appropriate standard to meet the needs of the population it serves. Continuing professional development is essential. — NHS Quality Improvement Scotland (2008)
“Practical experience” —
“Variety of challenging situations”
“All of it was fantastic”
“The fact that the learning was interactive”
“Good communication improves patient outcomes, reduces complaints and lessens work related stress among professionals.
High quality communication education enhances professionals’ effectiveness in clinical work, teaching and management.”
Dr Belinda Hacking introduces the EC4H.
The Value of Evaluation
Our workshops are fully evaluated and the results made available on our
To find out more, please contact us…