Workshops in NHS Lanarkshire

Enhanced Communication Skills

Dates: 20th June 2017, 9th November 2017, 23rd February 2018, 13th June 2018.

There is extensive research evidence to show that senior doctors benefit from advanced, experiential teaching in communication. Patient outcomes improve, complaints reduce, and doctors have less work related stress.

Participants will work in a small peer group and address communication challenges chosen from their own clinical practice, and their teaching and management roles. The course is almost entirely interactive. A tutor will contact you prior to the course.

Topics may include:

  • Shared decision making and informed consent
  • Breaking bad news
  • Handover from other clinicians or teams/ multi-disciplinary team work
  • Anger, emotional distress, denial and collusion
  • Discussing levels of treatment/CPR status
  • Addressing and preventing complaints
  • Appraisal & job planning
  • Communication with management/ effective communication for managers
  • Addressing poor performance by trainees, colleagues or other members of the clinical team
  • The course is facilitated by experienced clinicians most of whom work in Lanarkshire

Learning Outcomes

This clinical communication course offers participants the opportunity to:

  • Review their current practice in relation to communicating with patients, their relatives, colleagues and trainees
  • Review their current communication approaches in teaching, supervision, and management roles
  • Identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
  • Evaluate and respond to patient/ carer/ colleague perspectives
  • Identify ways of increasing communication effectiveness
  • Exchange ideas and experiences with senior colleagues from other specialties
  • Practise effective communication strategies

To apply for a place contact the Programme Coordinator for details


Discussing goals of care, CPR and hospital anticipatory care plans

Dates to be confirmed – contact the Programme Coordinator for details.

This is a one day interactive workshop which will use role play simulation to explore effective and supportive ways of conducting conversations about deteriorating health and treatment options including CPR.

Participants are encouraged to bring challenging scenarios from their own clinical practice.

Workshop learning objectives:

Participants will have the opportunity to

  • Review their current practice in relation to communicating with patients, their families and carers
  • Develop strategies for overcoming barriers to discussing deteriorating health with patients and carers
  • Identify personal learning objectives and address these in a peer learning group
  • Exchange ideas and experiences with senior colleagues from other specialties

Venue

Medical Education Centre
Kirklands Hospital
Falside Rd
Bothwell
G71 8BB
Contact the Programme Coordinator for further information and booking details.

Tutors

Our tutors come from a range of backgrounds and bring a wealth of clinical and teaching experience. You can read about them on our NHS Lanarkshire Tutors page.