Workshops in NHS Borders

Future Care Planning and Deteriorating Health (Nurses and Carers Only)

Shared Decision Making and Informed Consent (Medics Only)

Communication Challenges with Other Professionals (Nurses and Carers Only)

Communication about Adverse Events and Complaints (Medics Only)

Communication Challenges with Other Professionals
(Nurses and carers and allied health professionals)

31st October 2017
9am-4.30pm
New Lecture Theatre, BGH

Workshop overview

This workshop is offered to nurses and carers working in acute hospital, community hospital, community and care home settings. It aims to allow professionals to build confidence and experience when communicating with other professionals through small group work.

Learning outcomes

  • To build confidence when communicating with colleagues and fellow professionals
  • To handle conflict sensitively and effectively
  • To feel empowered as patient/client’s advocate
  • To manage small group meetings effectively

Pre-workshop preparation

Participants are encouraged to reflect on their current communication styles and situations which they may find challenging. Participants will be asked to give examples of difficult situations which they have experienced in their pre-course evaluation on the EC4H website.

Scroll down to book a place

Communication about Adverse Events and Complaints
(Medics Only)

15th November 2017
9am-4.30pm

New Lecture Theatre, BGH

Workshop overview

Aimed at doctors, this workshop will allow participants to experience difficult communication scenarios in a safe and non-threatening environment. The GMC is clear about doctors’ duty to report adverse events and to respond to complaints, but it can be an area where doctors lack training, experience and confidence.

Learning outcomes

  • To gain experience of handling  difficult conversations with peer support
  • To handle conflict caringly and effectively
  • Respond sensitively to patients concerns
  • To negotiate with colleagues and manage collusion

Pre-workshop preparation

Participants are encouraged to reflect on their current communication styles and situations which they may find challenging. Participants will be asked to give examples of difficult situations which they have experienced in their pre-course evaluation on the EC4H website.

Future Care Planning and Deteriorating Health
(Nurses and Carers Only)

Date to be confirmed – please add your name to the waiting list
New Lecture Theatre, BGH

Workshop overview

This workshop allows nurses and carers to experience scenarios of working with people whose health is deteriorating at home or in a care home.

Learning outcomes

  • To communicate supportively and carefully with patients/clients and/or their loved ones about their illness and the future
  • To talk about what’s important to patients/clients and/or their loved ones now and in the future
  • To manage difficult emotions in patients/clients and/or their loved ones and/or ourselves when considering future care planning
  • To liaise effectively with healthcare colleagues about patients/clients whose health is deteriorating

Pre-workshop preparation

Participants are encouraged to reflect on their current communication styles and situations which they may find challenging. Participants will be asked to give examples of difficult situations which they have experienced in their pre-course evaluation on the EC4H website.

Scroll down to book a place

Shared Decision Making and Informed Consent
(Medics Only)

Date to be confirmed – please add your name to the waiting list
New Lecture Theatre, BGH

Workshop overview

This workshop is designed to increase experience and confidence in shared decision making among doctors from all settings. Scenarios might include (but are not limited to) DNACPR decisions, risk/benefit discussions about treatments, withdrawing or withholding life-prolonging treatments, sensitivity/specificity of investigations.

Learning outcomes

  • To communicate supportively and effectively with patients and/or their loved ones
  • To practise patient-centred conversations where risks and benefits are communicated clearly to patients and/or their loved ones
  • To manage expectations, and deal with potential conflicts or distress in patients and/or their loved ones

Pre-workshop preparation

Participants are encouraged to reflect on their current communication styles and situations which they may find challenging. Participants will be asked to give examples of difficult situations which they have experienced in their pre-course evaluation on the EC4H website.

Scroll down to book a place

Booking – Application Form

You will be informed by email when your application has been received and a place has been reserved for you; usually within 7-10 days.

We will contact you to arrange payment where required.

  • Pre-workshop information is available for participants on our secure EC4H Workshops website.You will receive a link to and a password to allow you to access more information and resources for your workshop about 2 weeks before the workshop. Occasionally emails end up in spam so please check for this and contact us if you do not receive your login.
  • We will ask you to complete an online, pre-workshop evaluation – please do this as soon as possible as we use this information to plan your workshop

Workshop Coordinator: Rebecca Smithson