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What they say
I had been concerned about role play pre workshop but felt it was extremely useful in practice. It felt like a safe, non-threatening environment with a proactive group who supported each other. The trainers were enthusiastic, encouraging and supportive and gave constructive criticism and positive feedback in equal measure. I learned to be careful about how an apology is presented and to pause to ensure that information is received. I really enjoyed this course.
A very positive experience – everyone can learn from coming on this course