Participants can try out new approaches to challenging situations and learn from the feedback given by the “patient or relative”, fellow group members and experienced clinical tutors.
Participants often learn as much from being a simulated patient, relative, trainee, doctor or nurse as they do from conducting an interview. We do not use actors in our workshops. Trained simulated patients may participate in our shorter workshops
- A clinical or interprofessional scenario is chosen which will provide a challenging communication task.
- The goals of the interview are agreed by the group members.
- A facilitator or group member conducts the interview in short sections acting as the interviewer on behalf of the group members.
- Different strategies can be tested and compared.
- The impact of each section or strategy on the “patient” is predicted by the group and checked after each section.
Participant Role Play
- The interviewer selects a topic and situation from their own practice that has been particularly challenging and conducts the interview.
- The role play is set up to create a realistic situation for that participant.
- One or two of the other participants are briefed carefully so they can portray the interviewee in an effective and realistic manner.
- The interview is conducted in short sections to allow everyone to review what approaches are working well and how to progress more effectively towards the goals of interviewer and “patient”.
- Feedback from the simulated “patient” after each section aids review and reflection.
- Interviewers are encouraged to test out current and new approaches and are encouraged to call on the group for support and suggestions at any time.
- A wide range of topics and scenarios can be set up including group interviews with family members, telephone interviews and professional team meetings.
At the start of each workshop the participants agree to form a confidential action learning group. Everyone is expected to bring challenging issues and scenarios from their own practice or teaching/ management roles to discuss and work on. The workshop agenda is agreed by the participants.
Each person takes responsibility for supporting the learning of the others in the group. Constructive behaviour feedback ensures that learning is challenging but supportive.
Group members will conduct and review their own interviews and take a turn in the role of interviewee.
1-day topic workshops
The EC4H programme includes a number of one-day workshops on specific topics or for a single team or group of professionals who have to address similar communication challenges in their clinical or managerial roles. Many of these workshops are multidisciplinary.
- Shared decision-making and informed consent
- Discussing future care planning including CPR and options for treatment and care
- Chairing meetings and handling adverse events