The EC4H programme offers a wide range of one and two day interactive general communication workshops for different professionals and groups. Participants work in a small peer group to address communication challenges drawn from their own clinical practice, teaching and management roles.
Common challenges addressed during the programmes are;
- Engaging in complex shared decision-making, including how to describe risk
- Handling strong emotions – anger, emotional distress, denial and collusion
- Discussing future care planning, CPR and other treatment options
- Addressing and preventing complaints; talking to patients and families involved in adverse events
- Addressing poor performance by trainees, colleagues or other members of the clinical team
- Managing complex negotiations
- How to enhance effective teamwork
- Chairing meetings where there are divergent agendas
All participants in EC4H courses are encouraged to;
- review their current practice in communicating with patients, their relatives, colleagues and trainees
- identify personal learning objectives and develop strategies for addressing these within a supported peer learning group.