Workshops in NHS Borders

Communication Challenges

Date: 27th February 2020 & 26th March 2020
9am-4.30pm

Workshop overview

Participants will work in a small peer group and address communication challenges drawn from their clinical practice, teaching and management roles.

The scenarios may include:

  • Complex shared decision-making
  • Handling strong emotions – anger, emotional distress, denial and collusion
  • Discussing future care planning, CPR and other treatment options
  • Addressing and preventing complaints; managing adverse events
  • Addressing poor performance by trainees, colleagues or other members of the clinical team
  • Negotiation and job planning
  • Effective teamwork
  • Chairing meetings

Learning outcomes

  • To build confidence when communicating with colleagues and fellow professionals
  • To handle conflict sensitively and effectively
  • To feel empowered as patient/client’s advocate
  • To manage small group meetings effectively

Pre-workshop preparation

Participants are encouraged to reflect on their current communication styles and situations which they may find challenging. Participants will be asked to give examples of difficult situations which they have experienced in their pre-course evaluation on the EC4H website

 Workshop Coordinator: Rebecca Smithson

Booking – Application Form

You will be informed by email when your application has been received and a place has been reserved for you; usually within 7-10 days.

We will contact you to arrange payment where required.

  • Pre-workshop information is available for participants on our secure EC4H Workshops website.You will receive a link to and a password to allow you to access more information and resources for your workshop about 2 weeks before the workshop. Occasionally emails end up in spam so please check for this and contact us if you do not receive your login.
  • We will ask you to complete an online, pre-workshop evaluation – please do this as soon as possible as we use this information to plan your workshop

Workshop Coordinator: Rebecca Smithson