Workshops in NHS Dumfries and Galloway

Communication Challenges in Pharmacy

A one-day, interactive workshop

Wednesday 25th March 2020 

Venue: Seminar Room 3, DGRI Education Centre

Time: 09:00 – 16:30

Cost: Free

Availability: to NHS Dumfries and Galloway clinical staff from primary and secondary care

Workshop overview

Participants will work in a small peer group and address communication challenges drawn from their clinical practice, teaching and management roles.

The scenarios may include:

  • Complex shared decision-making
  • Handling strong emotions – anger, emotional distress, denial and collusion
  • Discussing future care planning, CPR and other treatment options
  • Addressing and preventing complaints; managing adverse events
  • Addressing poor performance by trainees, colleagues or other members of the clinical team
  • Negotiation and job planning
  • Effective teamwork
  • Chairing meetings

Learning outcomes

In this advanced clinical communication workshop participants will:

  • review their current practice in communicating with patients, their relatives, colleagues and trainees
  • identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
  • critique and apply relevant literature/ theory on effective communication
  • evaluate and respond to patient / carer / colleague perspectives
  • identify ways of increasing communication effectiveness
  • exchange ideas and experiences with senior colleagues from other specialties

Pre-workshop preparation

Workshop participants are asked to think about how they currently communicate and what situations are particularly challenging.  The workshop is based on participants’ own situations (clinical, teaching, or management) so think about which situations you would like to work on and discuss with your colleagues.

Booking – Application Form

You will be informed by email when your application has been received and a place has been reserved for you; usually within 7-10 days.

We will contact you to arrange payment where required.

  • Pre-workshop information is available for participants on our secure EC4H Workshops website.You will receive a link to and a password to allow you to access more information and resources for your workshop about 2 weeks before the workshop. Occasionally emails end up in spam so please check for this and contact us if you do not receive your login.
  • We will ask you to complete an online, pre-workshop evaluation – please do this as soon as possible as we use this information to plan your workshop

Workshop Coordinator: Ross Warwick

    We will notify you about forthcoming workshops and keep you up to date with other developments at EC4H. We do not pass your details on to anyone else without your express permission.
  • This field is for validation purposes and should be left unchanged.


Workshop Details

Tutor Details

Contact Lead Tutor

The EC4H programme in NHS Dumfries and Galloway offers a number of workshops.

Please contact us for more information or to discuss your training requirements. We can arrange a customised workshop to designed to meet the specific training needs of your department or team.