Workshops in NHS Dumfries and Galloway

Communication Challenges in Healthcare

A one-day, interactive workshop

Date: Friday 4th February 2019

Venue: DGRI Education Centre
Time: 09:00 – 16:30
Cost: Free
Availability: to NHS Dumfries and Galloway staff working in a clinical role

Workshop overview

Participants will work in a small peer group and address communication challenges drawn from their clinical practice, teaching and management roles.

The scenarios may include:

• Complex shared decision-making
• Handling strong emotions – anger, emotional distress, denial and collusion
• Discussing future care planning, CPR and other treatment options
• Addressing and preventing complaints; managing adverse events
• Addressing poor performance by trainees, colleagues or other members of the clinical team
• Negotiation and job planning
• Effective teamwork
• Chairing meetings

Learning outcomes

In this advanced clinical communication workshop participants will:

• review their current practice in communicating with patients, their relatives, colleagues and trainees
• identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
• critique and apply relevant literature/ theory on effective communication
• evaluate and respond to patient / carer / colleague perspectives
• identify ways of increasing communication effectiveness
• exchange ideas and experiences with senior colleagues from other specialties

Pre-workshop preparation

Workshop participants are asked to think about how they currently communicate and what situations are particularly challenging.  The workshop is based on participants’ own situations (clinical, teaching, or management) so think about which situations you would like to work on and discuss with your colleagues.