Workshops in NHS Dumfries and Galloway

Communication Challenges in Healthcare

A one-day, interactive workshop

Wednesday 27th March 2019 Fully Booked – join the waiting list below

Venue: DGRI Education Centre
Time: 09:00 – 16:30
Cost: Free
Availability: to NHS Dumfries and Galloway staff working in a clinical role

Workshop overview

Participants will work in a small peer group and address communication challenges drawn from their clinical practice, teaching and management roles.

The scenarios may include:

Complex shared decision-making
Handling strong emotions – anger, emotional distress, denial and collusion
Discussing future care planning, CPR and other treatment options
Addressing and preventing complaints; managing adverse events
Addressing poor performance by trainees, colleagues or other members of the clinical team
Negotiation and job planning
Effective teamwork
Chairing meetings

Learning outcomes

In this advanced clinical communication workshop participants will:

review their current practice in communicating with patients, their relatives, colleagues and trainees
identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
critique and apply relevant literature/ theory on effective communication
evaluate and respond to patient / carer / colleague perspectives
identify ways of increasing communication effectiveness
exchange ideas and experiences with senior colleagues from other specialties

Pre-workshop preparation

Workshop participants are asked to think about how they currently communicate and what situations are particularly challenging. The workshop is based on participants’ own situations (clinical, teaching, or management) so think about which situations you would like to work on and discuss with your colleagues.

Booking – Application Form

You will be informed by email when your application has been received and a place has been reserved for you; usually within 7-10 days.

We will contact you to arrange payment where required.

Pre-workshop information is available for participants on our secure EC4H Workshops website.You will receive a link to and a password to allow you to access more information and resources for your workshop about 2 weeks before the workshop. Occasionally emails end up in spam so please check for this and contact us if you do not receive your login.
We will ask you to complete an online, pre-workshop evaluation – please do this as soon as possible as we use this information to plan your workshop

Workshop Coordinator: Ross Warwick

Preferred Date – Please Choose:*
- Please add me to the waiting list
First Name*
Surname*
Email*
Enter Email Confirm Email
Contact mobile phone number*
Current Post*
Organisation or NHS Board*
Where do you work?*
Specialty*
Previous training in clinical communication*
Reasons for applying for this course*
Special Dietary Requirements
Join the EC4H Mailing list*
- Yes Please
- Already joined
- No thanks
We will notify you about forthcoming workshops and keep you up to date with other developments at EC4H. We do not pass your details on to anyone else without your express permission.
Email
This field is for validation purposes and should be left unchanged.

Information

Workshop Details
Tutor Details
Contact Lead Tutor

The EC4H programme in NHS Dumfries and Galloway offers a number of workshops.

Please contact us for more information or to discuss your training requirements. We can arrange a customised workshop to designed to meet the specific training needs of your department or team.

Communication Challenges in Healthcare
A one-day, interactive workshop
Wednesday 27th March 2019 Fully Booked – join the waiting list below
Venue: DGRI Education Centre
Time: 09:00 – 16:30
Cost: Free
Availability: to NHS Dumfries and Galloway staff working in a clinical role
Workshop overview
Participants will work in a small peer group and address communication challenges drawn from their clinical practice, teaching and management roles.
The scenarios may include:
Complex shared decision-making
Handling strong emotions – anger, emotional distress, denial and collusion
Discussing future care planning, CPR and other treatment options
Addressing and preventing complaints; managing adverse events
Addressing poor performance by trainees, colleagues or other members of the clinical team
Negotiation and job planning
Effective teamwork
Chairing meetings
Learning outcomes
In this advanced clinical communication workshop participants will:
review their current practice in communicating with patients, their relatives, colleagues and trainees
identify personal learning objectives and develop strategies for addressing these within a supported peer learning group
critique and apply relevant literature/ theory on effective communication
evaluate and respond to patient / carer / colleague perspectives
identify ways of increasing communication effectiveness
exchange ideas and experiences with senior colleagues from other specialties
Pre-workshop preparation
Workshop participants are asked to think about how they currently communicate and what situations are particularly challenging. The workshop is based on participants’ own situations (clinical, teaching, or management) so think about which situations you would like to work on and discuss with your colleagues.

Booking – Application Form
You will be informed by email when your application has been received and a place has been reserved for you; usually within 7-10 days.
We will contact you to arrange payment where required.
Pre-workshop information is available for participants on our secure EC4H Workshops website.You will receive a link to and a password to allow you to access more information and resources for your workshop about 2 weeks before the workshop. Occasionally emails end up in spam so please check for this and contact us if you do not receive your login.
We will ask you to complete an online, pre-workshop evaluation – please do this as soon as possible as we use this information to plan your workshop
Workshop Coordinator: Ross Warwick

Preferred Date – Please Choose:*
Please add me to the waiting list
First Name*
Surname*
Email*
Enter Email Confirm Email

Contact mobile phone number*
Current Post*
Organisation or NHS Board*
Where do you work?*
Specialty*
Previous training in clinical communication*
Reasons for applying for this course*
Special Dietary Requirements
Join the EC4H Mailing list*
Yes Please
Already joined
No thanks
We will notify you about forthcoming workshops and keep you up to date with other developments at EC4H. We do not pass your details on to anyone else without your express permission.
Phone
This field is for validation purposes and should be left unchanged.

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Information
Workshop Details
Tutor Details
Contact Lead Tutor
The EC4H programme in NHS Dumfries and Galloway offers a number of workshops.
Please contact us for more information or to discuss your training requirements. We can arrange a customised workshop to designed to meet the specific training needs of your department or team.